Facilitator and Learner Guides

Learner guide and session plan on a desk with pen, marker and sticky notes

The Work

Great courses and workshops have a coherent set of learning materials. They often include a facilitator guide, a learner or participant guide and, depending on the type of event, a slide deck. Learner guides may include texts to read, self-paced and group activities, but also a glossary, a list with frequently asked questions and/or quick reference guides. Facilitator guides ensure consistency in the delivery and assists the facilitator in timekeeping.  Learner guides are great to refer to after a course and are much more user-friendly than a hand-out of a slide deck.
Let me give you a few examples of learning materials I have created:

Community Engagement courses

For the International Association for Public Participation Australasia (IAP2) I redesigned and developed their core courses about community engagement. I worked closely with a team of community engagement practitioners, resulting in a series of courses that included scenarios and case studies for hands-on practice and a lot of interaction. The facilitator guides were designed for online delivery and included tips to change to face-to-face delivery.

Digital Marketing Courses

For Parachute Digital I developed a series of presentations, session plans and learner guides for a portfolio of digital marketing courses and breakfast events.

Legal Training

For my business Via Verlaan in The Netherlands, I designed and developed a range of courses for the legal sector. One of these materials was a 100-page workbook with lots of examples, activities, short answer questions and knowledge checks for a 5-day credit management course. At the end of the course, the participants had to complete an open-answer assessment.

Risk Management Onboarding

As part of a blended onboarding program about non-audit risk management for PwC, I designed and developed facilitator and learner guides for two workshops. These workshops included systems demonstrations, small group work for hands-on practice, polls etc.

Branch Banker Onboarding

As part of a branch banker onboarding program, I wrote a facilitator guide for one of the facilitated days. I have included system demonstrations, role-plays, searching for policy and whiteboard activities.

My Role

  • Instructional Designer
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