Customer Conversation Practice

tablet on office desk with elearning slide

The Project

As part of a branch banker onboarding program for ANZ, I designed a series of four branched scenarios. The scenarios offer the learner the opportunity to practise their customer conversations about the use of digital and self-service options (e.g. internet banking, the banking app, smart ATM, etc.). Each scenario starts with a customer entering the bank with a question. The program won the AITD Excellence Award 2022 for best onboarding program. Select the buttons below to watch a demo or have a look at the decision map for one of the scenarios.

My Role

  • Instructional designer
  • The module was built by BSI Digital Learning
AITD digital badge Excellence Award winner 2022

The Tools

  • Articulate 360 Storyline
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